Data deletion
Last updated: September 22, 2026
You can ask us to delete your data at any time, free of charge and without explaining why. Here is how.
How to request it
- Send a message to ++57 304 537 9456 on WhatsApp.
- Send the word DELETE (or ELIMINAR). It can be the whole message: nothing else is needed.
- We confirm in the same chat that we received the request.
- We delete your data and let you know once it is done.
The request must come from the same WhatsApp number whose data you want deleted. It is the only way we can verify it is you. If you have lost access to that number, message us anyway and we will find another way to verify it.
How long it takes
We confirm receipt immediately and complete the deletion within a maximum of fifteen (15) business days, in line with Colombian Law 1581 of 2012.
What gets deleted
- Your phone number and the profile name we had stored.
- The full conversation history: messages, voice notes, photos and files.
- Transcriptions and translations generated from those messages.
- Associated commercial data: product, quantities, destination, company and contacts.
- Your record in the team's support inbox.
What we cannot delete
If we end up doing business, Colombian law requires us to keep accounting and tax records (invoices, orders, receipts) for the period it sets. Those documents are kept in isolation, are never used to contact you, and are deleted once the legal period is over.
We also do not control the copy left on your own phone, or whatever WhatsApp retains under its own policy: you manage that from the app and with Meta.
If you would rather not delete everything
You can instead ask us to stop messaging you (withdraw consent) while keeping the history, or to correct a wrong detail. Request it through the same channel.
If you are not satisfied
You may file a complaint with the Superintendence of Industry and Commerce of Colombia, the data protection authority.
The detail of what data we process and why is in the privacy policy.